What is the key to a successful Pivotal CRM implementation? There are, of
course, many answers, but above most others is actually getting the reps to embrace
the product and the best way to do that is with repeated, relevant Pivotal CRM training
classes
How are your reps climbing the Pivotal CRM Learning Curve? Is it affecting
their job? Is your company only training when you roll out a system? If so, this
may result in lower adoption, minimal utilization and both rep and VP dissatisfaction.
New reps that don’t get trained, end up learning Pivotal CRM by poking around, or
watching another rep for a few minutes, often resulting in system
discouragement and an incorrect belief that there are many things that can’t be
done in Pivotal CRM. Continuing education solves this.
Education on Pivotal CRM should occur at least annually. Existing users should be
trained on advanced features, and new users should be thoroughly trained on the
basics. The result is a group of account executives that gradually leverages more
and more of Pivotal CRM, resulting in higher productivity for them, better forecasts
and data for the VP, and even improved data for Marketing and other departments!
4Thought’s Pivotal CRM trainers have years of CRM experience, and know the system
inside and out. Account executive questions can go significantly beyond the prepared
material,
and 4Thought also understands, and incorporates your internal processes and customizations
as part of the Pivotal CRM training session.
Give your Pivotal CRM adoption a booster shot and leverage the experience
of 4Thought’s training professionals to increase adoption, reinforce sales processes,
and generally improve the attitude of your account executives toward your Pivotal
CRM system!