What is the key to a successful Salesforce.com implementation? There are,
of course, many answers, but above most others is actually getting the reps to embrace
the product and the best way to do that is with repeated, relevant Salesforce.com
training classes
How are your reps climbing the Salesforce.com Learning Curve? Is it affecting
their job? Is your company only training when you roll out a system? If so, this
may result in lower adoption, minimal utilization and both rep and VP dissatisfaction.
New reps that don’t get trained, end up learning Salesforce.com by poking around,
or watching another rep for a few minutes, often resulting in system
discouragement and an incorrect belief that there are many things that can’t be
done in Salesforce.com. Continuing education solves this.
Education on Salesforce.com should occur at least annually. Existing users should
be trained on advanced features, and new users should be thoroughly trained on the
basics. The result is a group of reps that gradually leverages more and more of
Salesforce.com, resulting in more happiness for them, better forecasts and data
for the VP, and even improved data for the marketing and other departments! 4Thought’s
Salesforce trainers have years of CRM experience, and know the system inside and
out. Rep questions can go significantly beyond the prepared material,
and 4Thought also understands, and incorporates your internal processes and customizations
as part of the Salesforce.com training session.
Give your Salesforce.com adoption a booster shot and leverage the experience
of 4Thought’s training professionals to increase adoption, reinforce sales processes,
and generally improve the attitude of your reps toward your Salesforce.com CRM system!