Ensuring that new users are well-trained is crucial for fully utilizing any platform, such as Oracle Eloqua. New users require a strong foundational understanding of the tool and specialized training tailored to the company’s standards and processes. When personalized, on-demand training is made accessible, companies can rapidly onboard users. A global technology company found this out when their team couldn’t keep up with training demands.

The Challenge: Generic Training Materials

Like many large organizations, our client leverages Eloqua to the fullest with highly optimized processes and procedures. Their marketing teams use Oracle Eloqua to manage customer communications, automate campaigns, and analyze performance. Every Eloqua user, newcomer, or long-time employee can access training materials when needed.

However, these training materials didn’t always provide the instruction users required. A collection of documents stored in a SharePoint folder covered the basics but contained limited information about Eloqua’s advanced features or company-specific use cases. Most of the team was granted self-service access to Eloqua, but mistakes were easy to make without proper training. This led to confusion among the team members and disruption across multiple campaigns.

The company faced a pressing question: How could they ensure that new Eloqua users received the necessary training without distracting seasoned users from their own tasks?

The Solution: A Custom-Built, On-Demand Training Program

Recognizing the need, the client collaborated with a specialized team from 4Thought Marketing to develop a training program tailored to their needs. The goal was to provide users with a basic understanding of Eloqua and create a comprehensive, step-by-step program to ensure users were fully prepared before gaining access to the production environment.

Script Development & Customization

The development process began with creating detailed scripts for training videos. These scripts were not just reiterations of Eloqua’s existing training materials but were heavily customized to reflect the client’s specific use cases, making the training more immediately practical for users.

The customization process was highly collaborative. The 4Thought team worked closely with the client and key stakeholders to refine the scripts. In real-time sessions, they discussed what should be included and omitted, ensuring that every part of the training was necessary and valuable. This approach made the training more effective and helped engage users by showing them exactly what they needed to know.

A Structured, Automated Training Path

Once the scripts were finalized, the team moved on to the production phase. They created a series of pre-recorded video modules, each focusing on a different aspect of Eloqua. Users had to pass a quiz at the end of each module to unlock the next one. This not only ensured that they retained the information they had learned, but it also prevented anyone from skipping ahead. This method assured the client that users were acquiring the necessary skills as they progressed through the training.

Additionally, the training program was built using their Eloqua instance. When they completed a module, users automatically received an email with a link to the next module. This seamless integration meant the training program required minimal manual intervention, allowing the team to focus on other critical tasks.

The Sandbox Environment: Safe Practice, Real Results

An integral part of the training program was the client’s use of a sandbox environment, which mirrored their Eloqua instance but completely isolated from their live customer data. Users had access to this sandbox from the beginning of training. Here, they could apply what they had learned, experiment, and make mistakes without the risk of affecting actual campaigns. Only after they completed the entire training program and demonstrated their proficiency through the final quiz did they receive access to the production environment.

The Outcome: A Stronger, More Capable Team

The training program’s results were impressive. Since its implementation, many users have successfully completed the training, demonstrating a marked improvement in their Eloqua skills. The program’s structured approach ensured that users only gained access to the live environment once they were truly ready, reducing the risk of errors that had previously caused disruptions.

While it’s difficult to quantify the exact impact on the client’s operations, the improvement in user competence is clear. The training program empowered users to work more effectively and protected the integrity of their marketing efforts. By preventing untrained users from accessing critical systems, the company minimized the risk of costly mistakes and ensured that their campaigns ran smoothly.

Building Your Own Customized Eloqua Training Course

For marketers working with complex tools like Oracle Eloqua, this story highlights the importance of investing in a structured training program that goes beyond the basics. Our client expanded their team’s knowledge, trained a larger team to use the system, and improved performance through a customized training course focused on the client’s standards and processes.

If you’re ready to set your team on the path to success with an Eloqua training course built specifically for you, contact 4Thought Marketing today.

Between user-provided data and data enrichment, Eloqua users generally have very little trouble populating Job Title fields. But related fields, such as Job Function or Job Level, present a bit of a challenge. Out-of-the-box values may not meet your company’s needs. And if you’re only able to choose one Job Function value per user, how do you know which is the correct one?

Fortunately, there’s a relatively simple solution. Check out this excerpt from our January 2024 Eloqua Office Hours session for a quick demo.

Ready to take your Eloqua game to the next level? Get in touch with our team today.

Is your marketing team eager to onboard self-service Eloqua users? Great news! Onboarding a new Eloqua user is a valuable investment that pays off by empowering your team. You can efficiently and effectively bring each new team member up to speed with excellent training options, even in a fast-paced environment. Streamline your process without sacrificing quality with these top-notch Oracle Eloqua training options.

Solution 1: Oracle University—Virtual or In-Person Live Training

Oracle itself provides extensive training options through its Oracle University program. Oracle University offers in-person and virtual private events, creating a safe and collaborative environment for your team to learn, question, and explore.

Better yet, when you contact Oracle to schedule a training event for your team, you get to help develop the lesson plan. Your private event will focus on your organization’s specific pain points and practices. This also helps provide your team with a sense of familiarity and alignment, ensuring that everyone is on the same page.

Customized training offered by Oracle University provides a targeted and efficient approach to address your organization’s particular needs and information gaps. By participating in private events, your team can learn, question, and explore in a safe and collaborative environment.

Solution 2: Oracle University—Free & Paid Options

For professionals looking for a ready-made training program, Oracle University provides additional options for Eloqua training, including:

• The Learning Explorer Program: This free Oracle Eloqua training system offers entry-level online courses.
• Oracle Cloud Learning Subscriptions: Eloqua’s cloud is always updating and changing. These paid courses allow your team to keep up with every update and fill in information gaps.
• Oracle Training & Certification: These specialized courses focus on specific job roles or Eloqua functions, giving your team members the chance to develop their particular skills and earn certifications. This option also offers the chance to speak with Oracle product experts for valuable insights and interactive learning.

Solution 3: Developing Your Own Eloqua Training Program

If you have access to a learning management system that aligns with your business requirements, you can also consider designing your own Eloqua training program. This may be a good option for a large company with the time and resources to devote to a fully customized, in-house training system.

If you’re interested in implementing this kind of training program or seeking assistance from an agency, here are some tips to guide you through the process:

• Determine access levels: Clearly define the level of access you want to grant to self-serve users and identify the specific assets they should be able to interact with. Decide where to draw the line between user control and restricted areas.
• Develop training content: Creating the training materials, especially the videos, will require a significant investment of resources. However, by dedicating time to develop comprehensive training videos tailored to your company’s specific needs, you can save valuable hours in the long run.
• Build quizzes: While making training materials available is important, incorporating quizzes adds an extra layer of assurance that trainees are comprehending the content. Quizzes encourage active learning and help ensure trainees are not simply going through the motions. They provide a structured learning experience, reinforcing knowledge from previous videos and validating the trainee’s understanding.
• Tailor the training sequence: Based on the areas of Eloqua you want users to learn, determine the number and sequence of training materials. Start with basic concepts and gradually progress to more complex topics.
• Provide incentives to finish training: Restricting access to the Eloqua system until the training program is completed serves as motivation for trainees to engage with the materials. It reinforces the importance of training and ensures that individuals who gain access to the powerful system are equipped to use it effectively.
• Build campaign materials: Set up the campaign materials within Eloqua, including emails, landing pages, and quizzes. Custom JavaScript coding is often required for landing page validation and form data collection.
• Consider incorporating existing training materials: Regarding the use of existing Eloqua training videos, it is certainly an option worth considering. If you lack the time or resources to create custom videos, incorporating the general Eloqua training videos can supplement your training course. However, custom videos offer the advantage of covering client-specific information, such as naming conventions and folder structures, that may not be addressed in the general training videos.
• Thorough testing: Prioritize extensive testing of the training program with both experienced individuals who understand the desired flow and newcomers who provide fresh perspectives. Gather feedback to identify any areas that require improvement or clarification.
• Continuous improvement: Once the training program is live and users start utilizing it, gather feedback from trainees to enhance the training further. Identify weak points and refine the program based on user input, aiming to make it as useful as possible for self-serve users.

Remember that these tips can be tailored to your organization’s specific requirements and preferences. The key is to ensure that your self-serve users receive effective training to empower them without causing any additional issues.

Solution 4: Customized Eloqua Training with 4Thought Marketing

At 4Thought Marketing, we have created custom training solutions for many clients that focus on emphasizing the client’s particular branding and pain points. Our approach involves implementing a self-paced and structured training format that ensures users actively engage with the training materials. We take the time to help trainees retain what they’ve learned, rather than simply rushing through a set of tests to get Eloqua access before they’re ready.

Here are the key components of our custom-built training program:

• Emails: Similar to a customer communication campaign in Eloqua, the program utilizes a series of triggered emails based on specific criteria. These emails guide users through a sequence of training materials, structured in a logical order that facilitates building upon previous modules.
• Custom training videos: To effectively convey concepts, we develop tailored training videos specifically designed for each client. These videos cover both the general usage of Eloqua and client-specific standards and practices, including naming conventions and asset utilization within Eloqua.
• Quizzes: To ensure effective learning and knowledge retention, the training program includes quizzes. These quizzes serve as checkpoints to confirm that participants have absorbed and understood the training content before progressing to the next stage of the program.

At 4Thought Marketing, we believe that getting the most value out of your Oracle Eloqua instance is a critical step to long-term business success. We’d love to help you get started training your team to use this software better than ever. Contact us today to plan your training event.

Listen to Laura Mullen, Senior Marketing Technologist from First Tech Federal Credit Union, and Sam Caram, Senior Marketing Operations Consultant at 4Thought Marketing, as they discuss optimizing Eloqua data imports, prioritization, and personalization.

You’ll learn how First Tech Federal:

• Reduced dependency on contact fields for personalization
• Migrated from contact to custom object imports
• Solved list upload data priority issues
• Improved contact data flow into campaigns

Onboarding a new Eloqua user requires sufficient time from an ever-increasing workload. Additionally, when staff turnover occurs, the process must be repeated, training new users as quickly and effectively as possible.

To address this issue, the team at 4Thought Marketing has helped many companies leverage the automation capabilities of Eloqua itself to create an on-demand training program. Our approach involves implementing a self-paced and structured training format that prepares new users before granting access to Eloqua and ensures they actively engage with the training materials, including video content. It is designed to be self-paced, allowing trainees to revisit the content whenever necessary. We aim to ensure that users complete the training assignments and comprehend and retain the knowledge conveyed.

How Automated Eloqua Training Works

So, what exactly can you as an administrator expect during the process? The flow of our automated training program is as follows:

1. Initial enrollment: When someone expresses interest in learning Eloqua, they reach out to the designated individual responsible for managing Eloqua access within their organization.
2. Sandbox user instance: In our program, the trainee is added to the training program in the production environment and provided with a sandbox user account. This allows them to practice and experiment with Eloqua without the risk of affecting live campaigns or accidentally contacting actual clients.
3. Welcome email and training video: Once added to the campaign canvas, the trainee receives a welcome email containing a link to the first training video.
4. Video quizzes: Each training video comes with a quiz that the trainee must complete successfully before progressing to the next step.
5. Progression through emails: Each time a trainee passes a quiz, they move forward on the campaign canvas and receive the next email in the series. This enables them to continue their learning journey in a structured and progressive manner.
6. Final quiz and completion: As soon as the trainee successfully passes the final quiz, a notification email is sent to the Eloqua admin. This notification signifies the trainee’s readiness to transition to the production version of Eloqua.
7. User creation in production: The Eloqua Admin can then create a user account for the trainee in the production version of Eloqua. This step allows the trainee to begin utilizing the system confidently and effectively.

This process ensures a structured learning experience for new Eloqua users that prepares them to work within company guidelines and according to established standards.

How Training Looks to the Trainee

The trainee’s journey begins with an introduction email that serves as a guide to the program, explaining the sequential nature of the training. It also includes a link to the first video. Upon clicking the video link, trainees are directed to an Eloqua landing page specifically designed for the training program, where they can watch the video. (Transcripts in other languages, or fully translated videos, are available upon company request.)

After finishing the video, trainees have the chance to take the first quiz right away by clicking another link. Each quiz consists of a maximum of 10 questions and is custom-coded to validate trainees’ responses. If the trainee gets an answer wrong, an error message appears, giving them a chance to review their response. A score of 100% is required to pass the quiz. Once the trainee successfully passes the quiz, they are added to the pass list, which enables them to proceed further along the training path.

Incentivizing trainees to complete the training is crucial. Restricting access to the Eloqua system until the training program is completed serves as motivation for trainees to really engage with the materials. It reinforces the importance of training and ensures that individuals who gain access to the powerful system are equipped to use it effectively.

This is an excerpt from our eBook, “Building Customized Training for New Eloqua Users”. Download and read the full eBook for free here.

Oracle Eloqua is a feature-rich marketing automation platform with nearly limitless flexibility to implement your marketing strategies. As a result, companies implement Eloqua very differently.  While some general training may cover some needs, success depends on providing custom training to understand your company’s specific standards and processes. It is insufficient to hand over access to untrained employees and expect seamless email creation. You must also consider internal best practices, such as branding standards and accessibility requirements, which must be communicated to new self-service users.

Onboarding a new Eloqua user requires sufficient time from an ever-increasing workload. Additionally, when staff turnover occurs, the process must be repeated, training new users as quickly and effectively as possible.

The Solution: Eloqua Training Campaign

To address this issue, the team at 4Thought Marketing has helped many companies leverage the automation capabilities of Eloqua itself to create an on-demand training program. Our approach involves implementing a self-paced and structured training format that prepares new users before granting access to Eloqua and ensures they actively engage with the training materials, including video content. It is designed to be self-paced, allowing trainees to revisit the content whenever necessary. We aim to ensure that users complete the training assignments and comprehend and retain the knowledge conveyed.

In essence, our strategy revolves around automating the whole training process. The key elements of our program are:

• Emails: Similar to a customer communication campaign in Eloqua, the program utilizes a series of triggered emails based on specific criteria. These emails guide users through a sequence of training materials.
• Custom training videos: We develop tailored training videos for each client. These videos cover both the general usage of Eloqua and client-specific standards and practices, including naming conventions and asset utilization within Eloqua.
• Quizzes: These serve as checkpoints to confirm that participants have absorbed and understood the training content before progressing to the next stage of the program.

Why Use Custom Eloqua Training Courses?

Eloqua offers an extensive library of existing training videos. If you lack the time or resources to create custom videos, incorporating the general Eloqua training videos can supplement your training course. However, custom videos offer the advantage of covering client-specific information, such as naming conventions and folder structures, that aren’t addressed in the general training videos.

Additionally, if you have access to a learning management system and it aligns with your requirements, it is an excellent choice for organizing and delivering training. However, in cases where this is not available or doesn’t meet specific needs, using Eloqua as a self-contained training platform offers full control and visibility over the training process.

This is an excerpt from our latest eBook, “Building Customized Training for New Eloqua Users”. Download and read the full eBook for free here.

Watch an on-demand replay of our February 2023 webinar, “Solve Unique Business Requirements with Eloqua Cloud Apps”, here.