Description

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The Duplicate Contact Challenge

Over time, duplicate contacts creep into Eloqua.  The most common example is when individuals move between companies and change email addresses.  Another is when receiving data from social media platforms.  Instead of receiving a business email address, you get their @gmail.com or @outlook.com address.

Merge Contacts Cloud App

The Merge Contacts Cloud App allows Oracle Eloqua users to select two records to merge, preview existing data, and select which field values to preserve.  As part of the merge process, it retains most of the activity history by creating external activities* before deleting the duplicate contact.

Key Benefits

• Easily configure contact fields to display in merge contact UI and specify fields for merging
• Review contact fields side by side with an intuitive user interface
• Preview proposed final record before confirming changes, merging, and contact deletion

*Subject to the limitations of Eloqua External Activities.

Planned Enhancements

The items below are planned for future releases, contact us to learn more:

• Archive records to SFTP server before deletion
• Automatically store merged email and historical email address in a custom object
• Re-map existing CO records to final email address before deletion
• Set CRM notification flag and delay time before removing the Eloqua contact

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• Each Eloqua instance requires a separate cloud app license.
• Each cloud app license includes a reasonable usage limitation of 250k records processed per day and up to 5 app instantiations per cloud app. Higher usage tiers are available at extra cost.
• Many to One and Embed CO Records in Email Table apps include up to 100 instances.
• Lifetime licenses require an annual hosting fee of 10% of list price starting in year two.
• For additional license details, please review the Cloud Services User Agreement.