There are situations where you need to update or create records in a Custom Object (CO) Set. This seemingly simple step is not that simple. In fact, it is not even possible to do using Oracle Eloqua’s out of the box features. This is where this cloud action comes into play. With Contact to CO Updater you can create/update CO Records using contact data and static values.
CO Records are very useful for tracking purposes or many other processes; with Contact to CO Updater you can automate your campaigns or programs and stay on top of your Contacts’ activities by creating COs.
This document will show how this Cloud Action can be used inside Campaign or Program Canvas.
- Click the pencil icon to open the settings for this step.
You will need a user to log in and configure this Cloud Action. If you don’t have one, you can create one. If you do, use your user to Log In in the page shown in the following screenshot:
Recommended: Create an element on the canvas in case an error happens, in this example it’s a Wait Step. Check the box to “Automatically route contacts with errors from cloud app”, select the step where you want the contacts to be routed.
You need a license to configure and execute this Cloud App. If you don’t have a license, an error message will appear on the configuration page.
If you don’t see CO Records being processed by the app, it may be because your license is missing or expired. To obtain a license, contact your account manager or contact us.
- Each Eloqua instance requires a separate cloud app license.
- Each cloud app license includes a reasonable usage limitation of 250k records processed daily and up to 5 app instantiations per Eloqua instance. Higher usage tiers are available at extra cost.
- For additional license details, please review the Cloud Services User License Agreement.