There are situations where you need to update or create records in a Custom Object (CO) Set. This seemingly simple step is not that simple. In fact, it is not even possible to do using Oracle Eloqua’s out of the box features. This is where this cloud action comes into play. With Contact to CO Updater you can create/update CO Records using contact data and static values.
CO Records are very useful for tracking purposes or many other processes; with Contact to CO Updater you can automate your campaigns or programs and stay on top of your Contacts’ activities by creating COs.
This document will show how this Cloud Action can be used inside Campaign or Program Canvas.
Please follow these instructions to set up this cloud app in your Oracle Eloqua instance.
NOTE: If prompted to log again, please do so.
The following instructions show a basic/simple usage. You can incorporate this Cloud Action to any existing campaign. You can do the same steps in a Program Canvas.
You will need a user to log in and configure this Cloud Action. If you don’t have one, you can create one. If you do, use your user to Log In in the page shown in the following screenshot:
Recommended: Create an element on the canvas in case an error happens, in this example it’s a Wait Step. Check the box to “Automatically route contacts with errors from cloud app”, select the step where you want the contacts to be routed.
You need a license to configure and execute this Cloud App. Otherwise in the configuration page you will see the following error:
Additionally, if you happen to see records stuck in the Cloud App step, it may be due to a missing or expired License which you can get with your 4Thought Marketing Account Manager.