Frequently Asked Questions

Product Information: Embed CO Records in Email Table Cloud Content App

What is the Embed CO Records in Email Table Cloud Content App?

The Embed CO Records in Email Table Cloud Content App is a tool developed by 4Thought Marketing that enables Oracle Eloqua users to embed multiple rows of data from Eloqua Custom Objects (COs) directly into an email using HTML. This allows for dynamic, data-driven email content that can be customized and formatted using HTML code. Note: A working knowledge of HTML is required to create well-formatted emails with this app. Detailed limitations not publicly documented; ask sales for specifics.

How do I install and configure the Embed CO Records in Email Table Cloud Content App in Oracle Eloqua?

To install the app, log in to Oracle Eloqua and click the "Get App" link provided in the documentation. Follow the prompts to sign in and accept the installation. Once installed, the cloud action is ready for use. For configuration, drag a Cloud Content component onto your email, browse for "Embed CO Records in Email Table", and select it. Then, configure the app by choosing the CO table, selecting the CDO field to flag after usage, specifying the value to insert, and optionally adding a date stamp. You can also set up error notification emails. Note: You must add a new field to your CO to indicate record usage before using the app. Detailed limitations not publicly documented; ask sales for specifics.

What are the technical requirements for using the Embed CO Records in Email Table Cloud Content App?

You need access to Oracle Eloqua and the ability to install cloud apps within your Eloqua instance. A working knowledge of HTML is essential for formatting the embedded data tables in your emails. Additionally, you must add a new field to your Custom Object (CO) to track record usage, such as a "Status Text" field or a date stamp. Note: The app is designed for users familiar with Eloqua's Cloud Content components and CO data structures. Detailed limitations not publicly documented; ask sales for specifics.

How do I filter which CO records are included in the email table?

The app allows you to create filters based on CO field identifiers. For example, to include records where Product ID equals 687, enter '{2}'='687' in the filter field, referencing the field number as shown in your CO's field description. The app supports operators like not(), today(), and range() for advanced filtering (e.g., filtering by date ranges or excluding certain values). Note: You must reference the correct field numbers for your specific CO structure. Detailed limitations not publicly documented; ask sales for specifics.

What formatting options are available for the embedded table in emails?

You can use HTML to customize the formatting of the embedded table. The app provides separate boxes for code to be inserted before the records, for the table itself, and after the table. This allows for advanced formatting and styling, but requires HTML proficiency. Note: Incorrect HTML may result in formatting issues in the final email. Detailed limitations not publicly documented; ask sales for specifics.

How can I monitor the execution and troubleshoot issues with the app?

The app includes an execution logs section where you can view logs filtered by type (all, successful, or failed) and by timeframe (up to 2 months). You can also specify an email address to receive error notifications during configuration. Note: Log retention is limited to 2 months. Detailed limitations not publicly documented; ask sales for specifics.

Use Cases & Benefits

Who can benefit from using the Embed CO Records in Email Table Cloud Content App?

This app is best suited for Oracle Eloqua users who need to dynamically embed multiple rows of custom object data into emails, such as marketers running personalized campaigns or organizations with complex data-driven email requirements. It is particularly useful for teams with HTML skills who want to automate the inclusion of transactional or personalized data in email communications. Note: Users without HTML experience may find the setup challenging. Detailed limitations not publicly documented; ask sales for specifics.

What problems does the Embed CO Records in Email Table Cloud Content App solve?

The app addresses the challenge of embedding dynamic, multi-row data from Eloqua Custom Objects into emails, which is not natively supported by Eloqua. It enables advanced personalization and automation for data-driven campaigns, reducing manual effort and potential errors. Note: The app requires HTML knowledge and proper configuration to function as intended. Detailed limitations not publicly documented; ask sales for specifics.

Features & Capabilities

What filtering operators are supported in the app?

The app supports operators such as not() for "does not equal", today() for date-based filtering, and range() for specifying date ranges. For example, you can filter records where a date field is within the next 5 days using range({fieldId},+,5d). Note: You must use the correct field numbers and syntax as described in the documentation. Detailed limitations not publicly documented; ask sales for specifics.

How does the app handle record usage tracking?

Before using the app, you must add a field to your Custom Object (CO) to indicate when a record has been used (e.g., a "Status Text" field or a date stamp). The app can automatically update this field after processing, helping you track which records have been included in emails. Note: Proper setup of this field is required for accurate tracking. Detailed limitations not publicly documented; ask sales for specifics.

Support & Implementation

What support resources are available for the Embed CO Records in Email Table Cloud Content App?

4Thought Marketing provides step-by-step documentation for installation, configuration, and usage of the app. Users can also access execution logs for troubleshooting and set up error notification emails. For additional support or to address limitations not covered in the documentation, contact 4Thought Marketing directly. Note: No public user forum or live chat support is mentioned in the documentation. Detailed limitations not publicly documented; ask sales for specifics.

Company & Customer Proof

What industries use 4Thought Marketing's solutions?

4Thought Marketing's solutions, including cloud apps for Eloqua, are used in industries such as real estate (e.g., W. P. Carey), financial services (e.g., Cetera Financial Group), and manufacturing (e.g., Endress+Hauser Infoserve GmbH). These case studies demonstrate the company's ability to deliver tailored solutions across diverse sectors. Note: Industry-specific limitations or requirements may apply; consult with 4Thought Marketing for details. Source

Can you share a success story of a customer using a 4Thought Marketing cloud app?

Endress+Hauser Infoserve GmbH, a manufacturing company, used a 4Thought Marketing Eloqua Cloud App to overcome CRM migration challenges. According to Jonathan Maas from Endress+Hauser, "It met all our requirements." This demonstrates the app's ability to address complex integration needs in a real-world scenario. Note: Specific metrics for this app are not provided; results may vary by implementation. Source

Embed CO Records in Email Table Cloud Content App Documentation

The Embed CO Records in Email Table Cloud Content App enables you to embed multiple rows of data from Eloqua Custom Objects (COs) into an email using HTML. In this document, we’ll explain the whole process in detail.

Advanced Formatting with HTML

The Content App allows Eloqua users to insert content into an email, and insert text or HTML before and after the CO records. A working knowledge of HTML coding is essential for creating well-formatted emails. Use our step-by-step guide to keep your work on the right track.

Installation and Configuration

Please follow these instructions to set up this cloud app in your Oracle Eloqua instance.

  • Log in to Oracle Eloqua.
  • Click on Get App below to install.

NOTE: If prompted to log again, please do so.

  •  In the next screen, click “Sign In” and then “Accept”
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  • On the next screen, click “Sign In” and then “Accept”.
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  • You’re all set! The cloud action is ready for use.
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Preparing your Custom Object for Use

  • Before using this cloud app, you must first add a new field to the CO that indicates the record was used. For example, you could add a “Status Text” field and insert the value “Completed” after processing. The app can also insert a date stamp.
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Using the Cloud Content App

To configure the Cloud Content App in your email:

  • Drag a Cloud Content component onto your email as shown here.
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  • Click on the “Browse” button for the cloud content component and then the “Browse” button under the Cloud Content option in the left menu. This will display a list of all Cloud Content elements in your Eloqua instance.
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  • Search for “Embed CO Records in Email Table”. From the list, choose “Embed CO Records in Email table Cloud Content”.
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  • When the 4Thought Marketing Cloud Content displays on the email, click on the “Configure” button in the left menu.
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  • Click on the “Configure” button, and a popup will appear to configure the app. Choose the CO table that contains the data for your table.
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  • Next, select the CDO field to flag after usage, and specify the value to insert. You may also insert a date by using {datestamp}.
  • And finally, specify an email address to receive a notification if there is an error. Click on “Save Settings”.
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Creating Filters

  • The next step is to create a filter. A list of available fields and field identifiers, used to create the necessary filter, is displayed from the CO you selected. In the example below, we’ll show you how to include records where the Product ID is equal to 687. In the CDO filter field, enter ‘{2}’ =’687′. Please note that you will need to reference the field “number” in the filter definition.
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  • All CO fields will have a number in the same series they have already added. For example, if the first field in your CO is the email address, the second field is email and product ID, the third field is product ID, the fourth field is product, the fifth field renewal date, the sixth field is status, then the field number will be auto-generated and visible on CDO fields Description area like {0}{1}{2}{3}{4}{5}.

Filter Operators

Not

Because Eloqua does not support using “!=” for “Does Not Equal”, use the not() operator in your filter. For example, if you wish to return records where Product ID is not equal to “687”, your filter would contain not(‘{2}’)=’687’

Today

The following are examples of some of the variables you can use to filter data. Note that the value “39” corresponds to your ‘Renew – ExpirationDate’ filtering field.
Syntax: today({fieldId}[,+-,Number(Days/Weeks/Months])

Examples

  • today({39},+,5d) => Records where the date field {39} value is 5 days after today
  • today({39},-,5w) => Records where the date field {39} value is 5 weeks before today
  • not(today({39},+,5m)) => Records where the date field {39} value is Not 5 months after today

Range

Syntax: range( {fieldId}[,+-,Number(Days/Weeks/Months])

  • range({39},+,5d) => Records where the date field {39} value is within the next 5 days (including today)
  • range({39},-,5w) => Records where the date field {39} value is within the last 5 weeks (including today)
  • not(range({39},-,5m)) => Records where the date field {39} value is NOT within the last 5 months (including today)

Configuring Tables and Field Merges

  • The last step in the configuration is to add the HTML code that will build the table of records. There is a box for the code to write before the records are added; the code for the table itself; and the code to write after the table
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Your email Cloud Content App configuration is complete! Complete the remainder of your email, and give it a test run.

  • Make sure you click “Save Settings” to save your configuration. If you make any changes, you can click “Revert Changes” to go back to the last saved configuration
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Logs

This section shows the execution logs for the cloud app

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a. Show: Here, you can select what type of log you want to see. You have an option to select “All logs”, “Successful logs only”, “Failed logs only”.
b. Within the following timeframe: This field allows you to select the timeframe to view the execution logs.
Note: You can view up to 2 months of logs.

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