Frequently Asked Questions

Product Features & Capabilities

What is the Append Multiple Fields Cloud Action and how does it work?

The Append Multiple Fields Cloud Action is a cloud app for Oracle Eloqua that allows users to combine values from two or more contact fields, using a custom joint (separator), and store the resulting value in a specified field. This functionality is not available in Eloqua's standard features. Users can configure the app within Campaign Canvas, select fields to append, choose the separator, and define the destination field. Note: This app requires a license for configuration and execution. Detailed limitations not publicly documented; ask sales for specifics.

Can I use the Append Multiple Fields Cloud Action in any Oracle Eloqua campaign?

Yes, the Append Multiple Fields Cloud Action can be incorporated into any existing Oracle Eloqua campaign or CO program. Users can drag and drop the action onto the Campaign Canvas, connect it to relevant elements, and configure field mappings as needed. Note: Each Eloqua instance requires a separate license for the app. Best fit for Eloqua users; teams using other platforms may need alternative solutions.

What are the recommended error handling steps when using the Append Multiple Fields Cloud Action?

It is recommended to create a campaign element to handle errors. Users should check the box to "Automatically route contacts with errors from cloud app" and select the step to which contacts should be routed. This ensures that contacts encountering errors are managed appropriately within the campaign. Note: Error handling is user-configurable; limitations may apply based on campaign complexity.

Pricing & Licensing

Do I need a license to use the Append Multiple Fields Cloud Action?

Yes, a license is required to configure and execute the Append Multiple Fields Cloud Action. If you do not have a license, an error message will appear during configuration. Each Eloqua instance requires a separate cloud app license. For additional license details, review the Cloud Services User License Agreement. Note: License requirements may change; contact your account manager or sales for specifics.

What are the usage limits for the Append Multiple Fields Cloud Action license?

Each cloud app license includes a reasonable usage limitation of 250,000 records processed daily and up to 5 app instantiations per Eloqua instance. Higher usage tiers are available at extra cost. Note: Usage limits may impact large-scale campaigns; contact sales for custom tiers.

Technical Requirements & Setup

How do I install the Append Multiple Fields Cloud Action in Oracle Eloqua?

To install the Append Multiple Fields Cloud Action, log in to Oracle Eloqua and click "Get App" on the documentation page. Follow the prompts to sign in and accept the terms. Once installed, the app is ready for use in Campaign Canvas. Note: Installation requires Eloqua access and a valid license.

What steps are required to configure the Append Multiple Fields Cloud Action?

After installation, users must log in and configure the app by selecting the destination field, the separator string, and the fields to append. Field mappings can be added and modified as needed. Settings must be saved to activate the configuration. Note: Configuration requires user access and may be limited by license status.

Use Cases & Customer Success

What industries use 4Thought Marketing's solutions, including cloud apps?

4Thought Marketing's solutions are used across industries such as real estate (W. P. Carey), financial services (Cetera Financial Group), and manufacturing (Endress+Hauser Infoserve GmbH). These clients have leveraged cloud apps and marketing automation to streamline campaign management, improve data quality, and overcome CRM migration challenges. Note: Industry coverage is based on published case studies; other industries may also benefit.

Can you share a specific customer success story related to cloud apps?

Endress+Hauser Infoserve GmbH, a manufacturing company, used 4Thought Marketing's Eloqua Cloud App to overcome CRM migration challenges. Jonathan Maas from Endress+Hauser praised the app, stating, "It met all our requirements." This demonstrates the app's effectiveness in addressing complex integration needs. Note: Success stories are based on published testimonials; results may vary by implementation.

Customer Pain Points & Solution Fit

What common pain points does the Append Multiple Fields Cloud Action address?

Customers often face challenges appending multiple contact fields in Oracle Eloqua, as this is not possible with standard features. The Append Multiple Fields Cloud Action solves this by enabling field concatenation with custom separators, reducing manual processing and improving data quality. Note: The app is designed for Eloqua users; limitations may apply for other platforms.

Support & Troubleshooting

What should I do if my license is missing or expired for the Append Multiple Fields Cloud Action?

If your license is missing or expired, you will not see CO Records being processed by the app and may encounter error messages during configuration. To obtain or renew a license, contact your account manager or reach out via the contact form at 4Thought Marketing's website. Note: License issues may delay app usage; ensure timely renewal for uninterrupted service.

Customer Proof & Industry Coverage

Who are some of the customers using 4Thought Marketing's solutions?

4Thought Marketing works with clients across North America, Europe, Latin America, Asia, and Australia. Notable customers include FT, Fluke, Arrow, JLL, Intuit, VISA, Cetera, Catalent Pharma, VIAVI Solutions, Vertiv, Brady Corp, Morningstar, Columbia Bank, Corebridge Financial, Experian, Juniper Networks, DELL, LG Electronics, PTC, and W. P. Carey Inc. For a full list, visit the clients page. Note: Customer coverage is based on published lists; not all customers use every product.

Append Multiple Fields Cloud Action Documentation

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Table of Contents

Purpose

There are situations where you need to append two or more contact fields. This simple step is not that simple or even possible using Eloqua’s out-of-the-box features. This is where this cloud action comes into play. With Append Fields you can append the values of two contact fields, use a custom “joint” and put the resulting value on the field you want.

This document will show how this Cloud Action can be used inside Campaign Canvas.

Set-up in Eloqua

Please follow these instructions to set up this cloud app in your Oracle Eloqua instance.

  • Log in to Oracle Eloqua.
  • Click on Get App below to install.
Get app

     NOTE: If prompted to log again, please do so.

  •  In the next screen, click “Sign In” and then “Accept”
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  • In the next screen, click “Sign In”
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  • You’re all set. The cloud action is ready to be used.
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How to use

The following instructions show a basic/simple usage.  You can incorporate this Cloud Action to any existing CO program.

  • Create/Open a CO
  • Look for “Actions” on the left side bar (2.2.1). Locate the “Append Multiple Fields” cloud action in the sidebar (2.2.2). Use the search box on the top if needed (2.2.3)
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  • Drag and drop the cloud action to the canvas area. Connect the corresponding elements to the dropped cloud action
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  • Double click the Append Multiple Fields step, you will see some options for this element.
    • Rename the step if needed 
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  • Click the pencil icon to open the settings for this step.

You will need a user to log in and configure this Cloud Action. If you don’t have one, you can create one. If you do, use your user to Log In in the page shown in the following screenshot:

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  • Choose the field in which the resulting value will be stored, the string between field values, and the first field you want appended (any field you choose to append can also be the resulting field).  Then click ‘Add Mapping ’
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  • You will see the results in the Fields section, showing which field(s) will be appended together.  Continue adding fields until all appended fields have been selected

When you’re done setting up the fields, click “Save Settings”.

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  • If you have done changes and you want to go back to the initial values, use the “Revert Changes” button.
  • Recommended: Create an element in the campaign in case an error happens. Check the box to “Automatically route contacts with errors from cloud app”, select the step to which you want the contacts to be routed.
  • That’s all. Activate the program, put some CO records in it and see the Append Fields in Action!

License Information

You need a license to configure and execute this Cloud App. If you don’t have a license, an error message will appear on the configuration page.

If you don’t see CO Records being processed by the app, it may be because your license is missing or expired. To obtain a license, contact your account manager or contact us.

  • Each Eloqua instance requires a separate cloud app license.
  • Each cloud app license includes a reasonable usage limitation of 250k records processed daily and up to 5 app instantiations per Eloqua instance. Higher usage tiers are available at extra cost.
  • For additional license details, please review the Cloud Services User License Agreement.