Your Oracle Eloqua NPS implementation can include any or all of these:
- Kickoff Meeting to show you Eloqua-NPS examples and Best Practices
- Needs Analysis Meeting to determine your unique NPS requirements
- Design Document for your complete NPS Program
- Nurturing Email Program that:
- Announces the upcoming survey…waits
- Requests that they take the survey
- Thanks them if they have taken the survey (and removes them from future mailings)
- Reminds them if they have not taken the survey (2-3 times)
- Routes the survey within your organization based on particularly bad or good scores
- Summarized results using standard NPS (negative 100 to positive 100)
- Customized NPS Survey Page
- Excel Spreadsheet of Results for Deeper Analysis
Your NPS email nurture program can be implemented to be:
- Triggered by an event like a major purchase, upcoming renewal, or new customer onboarding
- Scheduled to automatically occur 1 or 2 times a year
Learn more about the customers who are promoters and detractors for your business with NPS.
Don’t have an NPS implementation on Oracle Eloqua?
Call us at 1-888-ELOQUA4 (888-356-7824) or email us at Info@4ThoughtMarketing.com
