Merge Contacts

By 4Thought Marketing

Over time, duplicate contacts creep into Eloqua.  The most common example is when individuals move between companies and change email addresses. Another is when your Eloqua instance receives data from social media platforms, so instead of receiving a business email address, you get a contact’s @gmail.com or @outlook.com address.

The Merge Contacts Cloud App allows Oracle Eloqua users to select two records to merge, preview existing data, and select which field values to preserve. As part of the merge process, it retains most of the activity history by creating external activities* before deleting the duplicate contact.

Key Benefits

• Easily configure contact fields to display in merge contact UI and specify fields for merging
• Preserve historical email address by storing it in a custom object mapped to the merged contact
• Backup contact details before merging to an SFTP server
• Review contact fields side by side with an intuitive user interface
• Preview the proposed final record before confirming changes, merging, and contact deletion

*Subject to the limitations of Eloqua’s external activities.