Frequently Asked Questions

Pricing & License Options

What is the cost of the Merge Contacts Cloud App annual license?

The Merge Contacts Cloud App annual license costs ,400.00 per Eloqua instance. Each instance requires a separate license. Source

Is there a lifetime license option for Merge Contacts Cloud App?

Yes, the lifetime license for the Merge Contacts Cloud App is available for ,400.00 per Eloqua instance. Source

Are there usage limitations with the Merge Contacts Cloud App license?

Each cloud app license includes a reasonable usage limitation of 250,000 records processed daily and up to 5 app instantiations per Eloqua instance. Higher usage tiers are available at extra cost. Source

Where can I find the Cloud Services User License Agreement for Merge Contacts?

The Cloud Services User License Agreement is available at this link. It provides detailed terms and conditions for using the Merge Contacts Cloud App.

Are free trials available for the Merge Contacts Cloud App?

Yes, a free trial is available for the Merge Contacts Cloud App. You can request a trial at this page.

Features & Capabilities

What does the Merge Contacts Cloud App do?

The Merge Contacts Cloud App allows Oracle Eloqua users to select two contact records to merge, preview existing data, and choose which field values to preserve. It helps eliminate duplicate contacts and maintain data quality. Source

How does the Merge Contacts Cloud App handle duplicate contacts?

The app enables users to select two records, review their fields side by side, and merge them while preserving chosen values. It retains most activity history by creating external activities before deleting the duplicate contact. Source

Can I preview the merged contact before confirming changes?

Yes, the Merge Contacts Cloud App allows users to preview the proposed final record before confirming the merge and contact deletion. Source

Does the Merge Contacts Cloud App backup contact details before merging?

Yes, the app backs up contact details to an SFTP server before merging, ensuring data is preserved in case of errors. Source

Can I configure which contact fields are displayed in the merge UI?

Yes, users can easily configure which contact fields are displayed in the merge contact UI and specify fields for merging. Source

Does the Merge Contacts Cloud App preserve historical email addresses?

Yes, historical email addresses are preserved by storing them in a custom object mapped to the merged contact. Source

Is the Merge Contacts Cloud App compatible with Oracle Eloqua?

Yes, the Merge Contacts Cloud App is specifically designed for Oracle Eloqua users to manage and merge contact records. Source

What are the limitations regarding Eloqua’s external activities in the Merge Contacts Cloud App?

The app retains most activity history by creating external activities, but this is subject to the limitations of Eloqua’s external activities functionality. Source

Use Cases & Benefits

Who can benefit from using the Merge Contacts Cloud App?

Oracle Eloqua users who need to manage duplicate contacts, maintain data quality, and streamline campaign management will benefit from the Merge Contacts Cloud App. It is especially useful for organizations where contacts frequently change email addresses or where data is sourced from multiple platforms. Source

What problems does the Merge Contacts Cloud App solve?

The app addresses the issue of duplicate contacts in Eloqua, which commonly occurs when individuals change companies or email addresses, or when data is sourced from social media platforms. It helps maintain clean, accurate contact data for effective marketing campaigns. Source

How does the Merge Contacts Cloud App improve campaign management?

By eliminating duplicate contacts and preserving activity history, the Merge Contacts Cloud App ensures that campaign data is accurate and reliable, leading to improved campaign targeting and reporting. Source

Is the Merge Contacts Cloud App suitable for organizations with high contact volume?

Yes, the app supports processing up to 250,000 records daily per license, making it suitable for organizations with high contact volumes. Higher usage tiers are available for larger needs. Source

Technical Requirements & Implementation

Does each Eloqua instance require a separate Merge Contacts Cloud App license?

Yes, each Eloqua instance requires a separate license for the Merge Contacts Cloud App. Source

How many app instantiations are allowed per Eloqua instance?

Up to 5 app instantiations are allowed per Eloqua instance with a standard license. Source

Is there support for higher usage tiers in Merge Contacts Cloud App?

Yes, higher usage tiers are available at extra cost for organizations needing to process more than 250,000 records daily or more than 5 app instantiations. Source

Support & Resources

Where can I find a demo of the Merge Contacts Cloud App?

A video demo of the Merge Contacts Cloud App is available on YouTube at this link.

Is there documentation or an article about the Merge Contacts Cloud App?

Yes, you can read more about the Merge Contacts Cloud App in this article.

How can I contact 4Thought Marketing for support or questions about Merge Contacts?

You can contact 4Thought Marketing for support or questions via the Contact Us page.

Related Products & Complementary Solutions

What other data quality apps are available from 4Thought Marketing?

Other data quality apps include State Normalization (price range: 0.00–,680.00), Program Record Remover (,200.00–,200.00), Contact CO Deleter (,200.00–,200.00), and Mass CO Deleter (,200.00–,200.00). Each product has multiple variants and options. Source

Customer Proof & Case Studies

What industries are represented in 4Thought Marketing's case studies?

Industries represented include Real Estate (W. P. Carey), Financial Services (Cetera Financial Group), and Manufacturing (Endress+Hauser Infoserve GmbH). These case studies demonstrate tailored solutions across diverse sectors. Source

Can you share specific case studies or success stories of customers using 4Thought Marketing products?

Yes. For example, W. P. Carey (Real Estate) achieved a 30% increase in campaign efficiency and a 20% reduction in manual processing time using Oracle Eloqua with 4Thought Marketing's help. Cetera Financial Group (Financial Services) successfully migrated to Adobe Marketo, enhancing system adoption and data continuity. Endress+Hauser Infoserve GmbH (Manufacturing) overcame CRM migration challenges using Oracle Eloqua Cloud Apps. Read more

Who are some of 4Thought Marketing's customers?

4Thought Marketing works with clients across North America, Europe, Latin America, Asia, and Australia, including FT, Fluke, Arrow, JLL, Intuit, VISA, Cetera, Catalent Pharma, VIAVI Solutions, Vertiv, Brady Corp, Morningstar, Columbia Bank, Corebridge Financial, Experian, Juniper Networks, DELL, LG Electronics, PTC, and W. P. Carey Inc. See full list

Ease of Use & User Experience

What feedback have customers given about the ease of use of 4Thought Marketing products?

Customers have praised tools like the Eloqua Upload Wizard for its automation and simplicity. A Senior Analyst at Catalent said, "The Eloqua Upload Wizard works like magic. It performs all the required pre-processing and enrichment tasks automatically." The 4Bridge integration is also noted for its easy-to-use interface for managing field mappings. Source

Competition & Comparison

Why should a customer choose 4Thought Marketing solutions over alternatives?

4Thought Marketing offers tailored solutions addressing specific pain points, such as data privacy compliance, advanced segmentation, marketing automation optimization, and seamless system integration. Features like Visual Segmentation™, robust compliance management, and personalized onboarding set it apart from generic tools. Source

Product Information & Company Context

What products and services does 4Thought Marketing offer?

4Thought Marketing offers products like 4Comply (privacy compliance), Cloud Apps (over 70 apps for Eloqua and Marketo), 4Preferences (multi-channel preference management), 4Segments (advanced segmentation), and 4Bridge (integration connector). Services include strategic, campaign, technical, and health check services. Source

What is 4Thought Marketing's specialization?

4Thought Marketing specializes in marketing automation for B2B organizations, focusing on platforms like Oracle Eloqua and Adobe Marketo, privacy compliance, custom solutions, and strategic marketing services. Source

Who is the target audience for 4Thought Marketing's products?

The target audience includes legal and compliance teams, marketing managers, CMOs, sales teams, IT and operations teams, content strategists, and small teams in industries such as financial services, healthcare, manufacturing, technology, and real estate. Source

Pain Points & Challenges

What are some common pain points addressed by 4Thought Marketing?

Common pain points include data privacy compliance, advanced segmentation, system integration challenges, dirty CRM data, personalized onboarding, and content optimization. 4Thought Marketing provides solutions for each of these challenges. Source

Annual License:

$2,400.00

Merge Contacts

The Merge Contacts Cloud App allows Oracle Eloqua users to select two records to merge, preview existing data, and select which field values to preserve.

 

Contact Us  Free Trial

License Term Options

Annual License:

$2,400.00

Lifetime License:

$8,400.00

Description

Over time, duplicate contacts creep into Eloqua.  The most common example is when individuals move between companies and change email addresses. Another is when your Eloqua instance receives data from social media platforms, so instead of receiving a business email address, you get a contact’s @gmail.com or @outlook.com address.

The Merge Contacts Cloud App allows Oracle Eloqua users to select two records to merge, preview existing data, and select which field values to preserve. As part of the merge process, it retains most of the activity history by creating external activities* before deleting the duplicate contact.

Key Benefits

  • Easily configure contact fields to display in merge contact UI and specify fields for merging
  • Preserve historical email address by storing it in a custom object mapped to the merged contact
  • Backup contact details before merging to an SFTP server
  • Review contact fields side by side with an intuitive user interface
  • Preview the proposed final record before confirming changes, merging, and contact deletion

*Subject to the limitations of Eloqua’s external activities.

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