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Merge Contacts

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Merge Contacts

Merge Contacts

Merge duplicate contact records in Eloqua

The Duplicate Contact Challenge

Over time, duplicate contacts creep into Eloqua. The most common example is when individuals move between companies and change email addresses. Another is when receiving data from social media platforms. Instead of receiving a business email address, you get their @gmail.com or @outlook.com address.

Merge Contacts Cloud App Solution

The Merge Contacts Cloud App allows Oracle Eloqua users to select two records to merge, preview existing data, and select which field values to preserve. As part of the merge process, it retains most of the activity history by creating external activities* before deleting the duplicate contact.

Key Benefits

Easily configure contact fields to display in merge contact UI and specify fields for merging
Review contact fields side by side with an intuitive user interface
Preview proposed final record before confirming changes, merging and contact deletion

*Subject to the limitations of Eloqua External Activities

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